Starbucks has built a more premium brand, has stores that look more like a comfortable coffee house, has a more extensive menu, and greater product customization. Dunkin' stores resemble more traditional fast-food eateries and they offer more competitive pricing relative to Starbucks.
Both stores cater to different clientele.
The key differences between Starbucks and Dunkin Donuts in their business models relate to scale, store ownership and branding.
Here is a brief Marketing analysis and history of each.
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